Department for Handling Appeals

Contact details

71-212-60-99 

Tasks and Functions

Department Objectives:

• ensuring compliance with the legislation of the Republic of Uzbekistan and the Central Bank's regulatory documents governing the handling of appeals from individuals and legal entities;
• registering, recording, reviewing and monitoring the implementation of appeals submitted to the Central Bank through government authorities, organizations and directly by applicants;
• organizing the review of appeals, analyzing the results of their processing, and developing proposals to address systemic issues and reduce the number of repeated appeals;
• organizing the reception of individuals and representatives of legal entities by the Central Bank's management, as well as ensuring the receipt of oral appeals through the trust line, contact center and information and communication technologies;

Department Functions:

• registering, recording, assigning and monitoring the processing of appeals from individuals and legal entities;
• receiving and reviewing written, electronic and oral appeals, and providing responses to applicants;
• organizing monitoring of appeal processing deadlines, analyzing review results, and preparing proposals to eliminate identified deficiencies;
• preparing analytical reports and information for the Central Bank's management, as well as developing methodological recommendations for improving the appeals handling process;
• organizing public receptions by the Central Bank's management, conducting outreach receptions, and explaining the procedure for appealing the results of appeal reviews.