Department for Handling Appeals

Update date: 25 Aug 2026, 16:59

71-212-60-99

Responsibilities of the Department:

ensuring the consideration of appeals received by the Central Bank;
conducting personal and field receptions by the Chairperson of the Central Bank and Deputy Chairpersons;
ensuring the reception of oral appeals from individuals and legal entities, including through the “Helpline”.

Functions of the Department:

registering, distributing and considering appeals from individuals and legal entities received by the Central Bank;
monitoring the timely provision of responses to applicants;
maintaining a list of individuals and representatives of legal entities wishing to attend personal receptions with the Chairperson of the Central Bank and Deputy Chairpersons;
organizing personal, field and public receptions by the Chairperson of the Central Bank and Deputy Chairpersons;
ensuring the uninterrupted operation of the Central Bank’s “Helpline”, providing responses to appeals from individuals and legal entities received through the helpline, and accepting appeals where necessary;
responding to oral appeals submitted by individuals and representatives of legal entities during their visits to the Central Bank, and accepting such appeals where necessary;
preparing analytical materials and reports for the management of the Central Bank, as well as developing methodological recommendations to improve the handling of appeals.